Shipping Policy

Welcome and Thank you for choosing Apothicare 360 Pharmacy. If you are a new patient we will call you for your shipping address, billing information and email. If you are an existing patient and your practitioner calls in a prescription for you, we will charge your credit card and ship to the address we have on file. If you do not want your credit card information kept on file please let us know. Please note this may cause a delay in shipping your medication to you.

All patients are responsible for updating any address, email and billing changes in a timely manner. We will attempt to call you if we are unable to process your credit card, but it is ultimately the patient’s responsibility. We accept American Express, Discover, MasterCard and Visa.

We also accept FSA and HSA cards but please be aware that flexible and health spending accounts may not cover shipping. You may need to provide a credit card for the shipping fee.

Please be sure to provide your complete address. Failure to provide an address change, apartment number, suite number, or a building number can cause your package to be delayed and can be an additional expense for which neither the carrier nor Apothicare 360 Pharmacy would be liable and you may be charged the additional fee. Once delivery is confirmed by the shipper your package is considered delivered.

Apothicare 360 is not responsible for delayed packages due to an “Act of God” which are weather conditions or disasters that prevent the carrier from making delivery. The Carrier has the right to leave a notice if they feel it is an unsecured location to leave the package. It’s your responsibility to contact the carrier and make arrangements to retrieve the package. Because of COVID 19, carriers are not guaranteeing their promised delivery times and once shipped it is no longer in our control. Please provide us with a current email address so that you may track your packages once you receive your shipping confirmation.

We do not insure packages sent with the Post Office for shipping purposes  and will not be held responsible for lost or damaged goods. We will email the tracking number to the email address provided. We are not responsible for packages left outside or in P.O. Boxes for an excessive amount of time. It’s the patient’s responsibility to retrieve and properly store their medication. We will not reimburse or replace the product under these circumstances. You will be charged to replace the product along with all shipping fees.

Please be aware of your neighborhood and surroundings. Apothicare 360 Pharmacy is not responsible or liable for delivered packages that are stolen or misplaced upon delivery, so please provide us with an address that will provide you with safe and secure delivery.

Below are the shipping timelines and Prices:
FedEx 2 day priority – $8.99
FedEX Overnight & refrigerated starts at $15.00 and depends on weight and zip code
USPS 2-3 day priority starts at $8.00 and depends on weight and zipcode
Signatures and Insurance will increase the cost of shipping. Please let us know if you want either of these services added to your shipment.

If you have any questions regarding the shipping of your medication please contact us at 239-690-7700